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Warner Family Business
As William Shakespeare eloquently reflected "There is tide in the affairs of men, which, taken at the flood, leads on…" that time has come for Utility Service Express and for my tenure as CEO within the service industry…
In light of today's challenged economic circumstances I have made the wise choice to migrate Utility Service Express's talented personnel into the fold of a long time professional associate Alan Givens president of Parrish Services. Alan had worked for me a decade ago and now flourishes in this highly competitive marketplace. This choice is a result of diligent efforts to find the absolute best match to assure our loyal client base of the finest service available… It is with heavy heart I leave my lifelong pursuit of excellence within plumbing/HVAC industry. However today's trying times mandate passing the torch to one who genuinely understands and appreciates the needs of his clientele. More importantly has demonstrated outstanding industry leadership that has always been the hallmark of Utility Service Express and my guiding premise… In Virginia and Maryland, this transition will be spearheaded by Shawn Mitchell my vice president, a Licensed HVAC Master in Virginia in 2005 and soon in Washington, DC and Maryland. Shawn will continue supervision of our employees and oversee all USE customers contacting Parrish Services for HVAC or Electrical Generator needs. Parrish Services will safeguard and care for you by honoring all current USE HomeGuard service plans and existing manufacturer warranties throughout our transition period. You may contact Parrish Service online or by calling 1-800-924-0404. Be certain to mention I sent you so that you will get the same technicians supervised by Shawn Mitchell Rest assured that Parrish Services, an authorized TRANE Comfort Specialist, will indeed provide an identical level of quality service that is the hallmark of Utility Service Express Within the District of Columbia, I currently do not know anyone well enough to make a referral for service. I know so many of you personally since you have used our Warner family business for the last thirty plus years. I heartily thank all of you who have supported the Warner family's business and USE over the years. Our finest accolade is that USE was the first HVAC service company in the nation to use the Internet to offer on-line quotes in real-time…Thus I now turn to completing my memoirs on this incredible journey while sharing more time with grandchildren in Milwaukee and Massachusetts. Assuredly I will stay in close contact with Alan Givens; Shawn Mitchell and most importantly all of you! Should you ever need the tenured opinion of an old plumber - HVAC master. My email address will remain tom.warner@usetomwarner.com Thanks… Tom Warner |